FAQ
Questions we keep getting. If yours isn't here, drop us a line.
Those are public-link shorteners — you make yourdomain.com/abc123 and put it on a poster. slashgo is team-scoped go/ navigation for internal docs. Different job.
Yes, via the Chrome extension: it intercepts http(s)://go/<slug> locally and redirects to slashgo.io — no DNS to configure. It also adds a Google-search fallback (it catches the search and redirects) and the `go <slug>` omnibox keyword. See the setup guide.
Yes — go/<slug> only resolves on machines that have it. (A `127.0.0.1 go` hosts entry is a nice companion to it, skipping the search bounce, but it isn't a substitute: the extension is what catches the request.) That's why the link you share when rolling out is a normal slashgo.io/start/<company> URL rather than a go/ link — it opens for anyone, on any browser, including phones.
The 11th person joins normally. Owners and admins see a banner asking them to upgrade to Pro for $5/mo. We never fail an invite to force an upgrade.
Current click counts (total / today / week / month) and trending links are on every tier, including Free. Date-range history charts, 12-month trends, and top-links breakdowns are part of Pro.
At rest, yes — AES-256, on every plan, with no way to turn it off. Plaintext is only decrypted in memory at redirect time, never written to disk. (Note: we hold the key — this is encryption at rest, not end-to-end.)
On Team, yes. Everyone can search by name, description, and tags. Searching by the destination URL is a Team feature because URLs are encrypted at rest — that search decrypts your org's links in memory at query time (never to disk), so it's heavier and we gate it.
Chrome and Firefox, both published. Edge runs the Chrome build from the Chrome Web Store; there's no separate Edge listing yet, and no Safari build. One caveat on Firefox: the managed-policy rollout that brands the sign-in page for your company is Chrome-only for now — the Firefox build on AMO predates it. Safari users can still open links as slashgo.io/go/<slug>, which works in any browser.
It's a Team feature an owner enables in Settings → Organization → Workspace governance. Two things are needed: (1) a Workspace super-admin email we delegate read-only directory lookups as, entered in that panel; and (2) a one-time authorization in your Google Admin Console under Security → Access and data control → API controls → Domain-wide delegation — add SlashGo's service-account Client ID — the panel shows it with a copy button — with the single scope https://www.googleapis.com/auth/admin.directory.user.readonly. Once both are in place, flip the toggle. We only ever read user status (suspended/deleted) — never write to your directory, and no SAML. When someone is suspended or removed in Workspace, SlashGo deactivates them here within the hour and reassigns their links to an owner.
Yes. An organization of one is a normal organization, and a personal email address is fine. Pricing is flat per-org, so nothing changes if it stays just you. Teammates can join later by invite — personal email domains never auto-join, by design.
Email us. Team customers get priority support.